Explore
Scenario Building
Testing an idea against the different situations people might be in, not just the ideal one.
What is Scenario Building?
Testing an idea against the different situations people might be in, not just the ideal one.
What you learn
Test ideas against changing situations, not one ideal case.
When it helps
a design works in the demo, and you need to know where it breaks.
Use it at work
- Write the normal situation.
- Add situations that are rushed, interrupted or change halfway.
- Walk the design through each one.
- Fix the steps that break.
Your output
For your current design, write three situations: normal, rushed and interrupted. Walk the design through each.
Watch for
Designing for one ideal situation.
Related practices
- Interaction Design
- Failure Analysis
- Concept Modeling
- State Modeling
- Service Recovery
- AI Failure Recovery
- Storyboarding
Sources
Enable JavaScript to try the interactive activity.