Validate
Failure Analysis
Studying how an experience can fail, who notices and how people recover.
What is Failure Analysis?
Studying how an experience can fail, who notices and how people recover.
What you learn
The worst failures are the ones nobody notices in time.
When it helps
a service can fail silently and you need to decide who should notice, act and help the affected person recover.
Use it at work
- List what can fail.
- For each, write who notices first, and how fast.
- Write who bears the cost and how they recover.
- Fix first the failures nobody notices in time.
Your output
Pick one thing in your product that can fail. Write who notices, how fast, who bears the cost and how they recover.
Watch for
Designing only the path where everything works.
Related practices
- Scenario Building
- Operational Readiness
- AI Oversight
- Error Recovery
- Service Recovery
- AI Failure Recovery
- Human Override
- Fault Tree Analysis
Sources
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