Shape
Error Recovery
Helping people notice and fix a mistake without losing their work or starting over.
What is Error Recovery?
Helping people notice and fix a mistake without losing their work or starting over.
What you learn
When something goes wrong, keep people’s work and show the fix.
When it helps
a mistake or failure erases people’s work, or they can’t tell how to fix it.
Use it at work
- Keep everything people entered.
- Point to the exact problem.
- Say how to fix it, in plain words.
- Let them retry from where they were.
Your output
Trigger every error in one flow of your product. Check that people keep their work and can see exactly what to fix.
Watch for
Clearing the form or forcing a restart after an error.
Related practices
Sources
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