Shape
Form Design
Designing forms so each question is needed, clear and easy to answer.
What is Form Design?
Designing forms so each question is needed, clear and easy to answer.
What you learn
Ask only what you need, in words people can answer.
When it helps
people abandon a form, leave answers blank, or call to ask what a question means.
Use it at work
- Remove every question you don’t need.
- Ask the rest in people’s own words.
- Show where to find any hard answer.
- Test the form with people filling it in for real.
Your output
Fill in your own form as a first-time user. Mark every question you’d need to look up or ask about, and fix or remove it.
Watch for
Asking for things people can’t answer without help, or don’t need to give.
Related practices
Sources
Enable JavaScript to try the interactive activity.