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Workload Assessment
Measuring the effort a task demands of people over time, not just its speed.
What is Workload Assessment?
Measuring the effort a task demands of people over time, not just its speed.
What you learn
A faster task can still take more effort. Measure the effort too.
When it helps
people finish tasks quickly but feel exhausted, or a faster workflow may be harder to sustain.
Use it at work
- Measure time and effort together.
- Ask people to rate their effort after real work, using a short standard scale.
- Watch for errors, breaks and sick days over weeks.
- Change the work where effort is high.
Your output
When you measure a workflow, add one effort measure, such as a short rating after the task, next to speed and success.
Watch for
Measuring only speed and completion.
Related practices
Sources
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