← All Elements

Steward

Trust Repair

Rebuilding confidence after broken commitments, through specific promises and visible follow-through.

What is Trust Repair?

Rebuilding confidence after broken commitments, through specific promises and visible follow-through.

What you learn

Rebuild trust with small promises you keep where others can see.

When it helps

people no longer rely on your commitments, or conversations about capacity feel hostile.

Use it at work

  1. Name what went wrong, without excuses.
  2. Ask what they’d need to see to rely on you again.
  3. Make a small, specific commitment.
  4. Keep it visibly, and repeat until trust returns.

Your output

Pick one relationship where trust slipped. Make one small, specific commitment you can keep every week, and keep it where they can see.

Watch for

Promising big changes, or apologizing without visible follow-through.

Related practices

Sources

Enable JavaScript to try the interactive activity.

Elements.
48 elements · 8 families
Filters
DESIGN CONTEXT
What are you trying to do?

Scroll sideways within the map to explore all columns.

Created by Alan Hurt. Activities and notes are stored on your device. Privacy · Usage counts

ELEMENTS FIELD GUIDE