Steward
Psychological Safety
A team climate where people can ask questions, raise concerns and admit mistakes without being humiliated.
What is Psychological Safety?
A team climate where people can ask questions, raise concerns and admit mistakes without being humiliated.
What you learn
How you react to bad news decides whether you hear it again.
When it helps
people hide mistakes, or nobody challenges a senior person.
Use it at work
- Thank people who raise problems, every time.
- Ask what they saw before you judge it.
- Admit your own mistakes openly.
- Show what changed because someone spoke up.
Your output
The next time someone brings you a problem, thank them first, then ask what they saw. Notice how often people raise problems after that.
Watch for
Punishing, dismissing or rushing past people who raise problems.
Related practices
Sources
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