Lead
Productive Conflict
Turning a disagreement into clear differences in interests, so it can be resolved.
What is Productive Conflict?
Turning a disagreement into clear differences in interests, so it can be resolved.
What you learn
Ask what each side is protecting, not just what it wants.
When it helps
a disagreement keeps returning, or meetings are getting personal.
Use it at work
- Ask each side to state its position.
- Ask what each is trying to protect.
- Write both interests where everyone can see them.
- Look for options that serve both.
Your output
In your next disagreement, ask each person: “What are you trying to protect?” Write both answers down before discussing options.
Watch for
Arguing positions, or avoiding the disagreement until it turns personal.
Related practices
Sources
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