Frame
Problem Framing
Finding the problem behind a request before you commit to a solution.
What is Problem Framing?
Finding the problem behind a request before you commit to a solution.
What you learn
A request is one answer. Find the problem behind it.
When it helps
you’re handed a solution, like a feature or a redesign, and asked to build it.
Use it at work
- Ask what the request would let people do.
- Keep asking until the answer could be solved two ways.
- Write the problem without naming a solution.
- Check the problem with the person who asked.
Your output
Take the next feature request you get. Ask “What would that let you do?” until the answer could be solved two different ways.
Watch for
Treating the requested feature as the problem.
Related practices
- Synthesis
- Outcome Definition
- Constraint Mapping
- Jobs to Be Done
- Opportunity Mapping
- Research Planning
- Divergent & Convergent Thinking
- Value Proposition Design
Sources
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