Shape
Plain Language
Writing so the intended reader can find, understand and act on information the first time.
What is Plain Language?
Writing so the intended reader can find, understand and act on information the first time.
What you learn
Use your readers’ words. Keep the facts they need.
When it helps
people misread instructions, or specialist words block a common task.
Use it at work
- Lead with what the reader needs to do.
- Use the words your readers use.
- Keep the facts they need, like dates and amounts.
- Test it: can a reader say what to do next?
Your output
Rewrite one instruction people struggle with. Ask someone to explain it back, or watch them do the task.
Watch for
Formal or technical wording that hides what to do.
Related practices
Sources
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