Deliver
Operational Readiness
Preparing the people and systems that keep a service working after launch.
What is Operational Readiness?
Preparing the people and systems that keep a service working after launch.
What you learn
Before launch, make sure someone can fix what the product can’t.
When it helps
a launch is close, and nobody has planned what happens when things go wrong.
Use it at work
- List what can go wrong once people start using it.
- Name who fixes each case, and how they’ll find out.
- Give them the tools, scripts and access they need.
- Practice one failure before launch.
Your output
Before your next launch, list what can go wrong after people use it and who fixes each case. Make sure they know.
Watch for
Launching without preparing the people who handle failures.
Related practices
- Service Blueprinting
- Failure Analysis
- Release Planning
- Service Recovery
- AI Failure Recovery
- Design Operating Models
Sources
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