Deliver
Eight Disciplines
A structured process for a serious problem: contain it, find the cause, fix it and prevent it.
What is Eight Disciplines?
A structured process for a serious problem: contain it, find the cause, fix it and prevent it.
What you learn
First stop the harm, then find the cause, then prevent it returning.
When it helps
a serious problem has reached customers and you need to coordinate containment, a confirmed fix and prevention.
Use it at work
- Form a team and describe the problem precisely.
- Contain the harm now.
- Find and confirm the root cause.
- Fix it, check the fix works, and change the process to prevent it.
- Share what you learned, and recognize the team.
Your output
For your next incident, write three lines: what stops the harm now, what caused it, and what keeps it from happening again.
Watch for
Rushing to find the cause while harm continues, or stopping before preventing a repeat.
Related practices
Sources
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