Shape
AI Onboarding
Teaching people what an AI feature does well, where it fails and how to use it.
What is AI Onboarding?
Teaching people what an AI feature does well, where it fails and how to use it.
What you learn
Teach what the AI does well and where it fails, early.
When it helps
people can’t find good uses for an AI feature, or expect too much after a demo.
Use it at work
- Start with a real task the AI does well.
- Show one limit early, with an example.
- Show how to check and correct its output.
- Suggest a next task that builds on the first.
Your output
Write down one thing your AI feature does well and one thing it gets wrong. Make sure people see both in their first five minutes.
Watch for
Onboarding with a perfect demo that sets expectations too high.
Related practices
Sources
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