Understand
Interviewing
Talking one to one with people to understand what they did, and why.
What is Interviewing?
Talking one to one with people to understand what they did, and why.
What you learn
Ask about a specific past time, not what people usually do.
When it helps
you need to know why people do what they do, not just what they do.
Use it at work
- Ask about the last time it happened, not what usually happens.
- Ask what happened next, step by step.
- Ask what they did, used and felt at each step.
- Keep your own ideas out until the end.
Your output
In your next interview, replace every “usually” question with “Tell me about the last time...”
Watch for
Asking what people usually do, would do or want.
Related practices
Sources
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