Deliver
Change Adoption
Helping people actually use a new way of working, and learning from the switch.
What is Change Adoption?
Helping people actually use a new way of working, and learning from the switch.
What you learn
Make the new way easier than the old one.
When it helps
a new process or tool isn’t being used.
Use it at work
- Compare the old and new ways, step by step.
- Find what makes the new way harder or riskier.
- Remove those steps, and support people’s first tries.
- Track use, and ask people what still gets in the way.
Your output
For a change your team hasn’t adopted, write each step of the old way and the new way. Remove the steps that make the new way harder.
Watch for
Announcing a new process, then blaming people who don’t use it.
Related practices
Sources
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