Frame
Automation Allocation
Deciding which parts of a job people do and which parts machines do.
What is Automation Allocation?
Deciding which parts of a job people do and which parts machines do.
What you learn
Automation moves work. Check what it leaves for people.
When it helps
a team plans to automate a whole workflow, or automation created new supervision work.
Use it at work
- List each step of the work.
- Mark what machines do well and what people do well.
- Write what people still do: watch, check and handle exceptions.
- Give people the time and tools for that work.
Your output
For each step you plan to automate, write what people will still do: watch, correct, handle exceptions. Plan time and tools for it.
Watch for
Assuming automation simply removes work.
Related practices
Sources
- A model for types and levels of human interaction with automation
- People + AI Guidebook: User Needs + Defining Success
- Ironies of Automation
Enable JavaScript to try the interactive activity.