Shape
Attention Management
Deciding when and how a product interrupts people, so attention goes to what matters.
What is Attention Management?
Deciding when and how a product interrupts people, so attention goes to what matters.
What you learn
Interrupt only when it matters more than what people are doing.
When it helps
alerts interrupt important work, or people ignore alerts because there are too many.
Use it at work
- List every alert and message you send.
- Sort each into: interrupt now, can wait, or never.
- Group what can wait into one summary.
- Let people choose what interrupts them.
Your output
List every notification your product sends. Mark each one: interrupt now, wait, or never. Move anything that doesn’t need action now.
Watch for
Sending every message as an urgent interruption.
Related practices
Sources
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